Towards Standardisation of Online Dispute Resolution Tools

Role Playing Games and Emotions in Dispute Resolution Environments

Electronic contracting, mostly through software agents, led to an impressive growth in electronic transactions, but also in the number of disputes arising out of these transactions. Paper-based courts are however unable to efficiently deal with this increase in disputes. On the other hand, current Online Dispute Resolution methodologies are impersonal and cold, leaving aside important informati...

An Agent-based Architecture for Multifaceted Online Dispute Resolution Tools

Online Dispute Resolution (ODR) tools are being seen as a way to settle disputes out of courts, namely under virtual environments. However, the acceptance of these alternative methods is still relatively restricted, once existing tools are relatively undemanding and domain-centered. Indeed, there is the need for conceptual tools whose parts may be arranged for particular use, i.e., to operate i...

Developing an Online Dispute Resolution Environment: Dialogue Tools and Negotiation Support Systems in a Three-Step Model

Conflict Resolution in Virtual Locations

The growing use of telematic ways of communication and of the new developments of Artificial Intelligence, brought along new ways of doing business, now in an electronic format, and requiring a new legal approach. Thus, there is an obvious need for legal changes and adaptations, not only concerning a new approach of traditional legal institutes, but also concerning a need for new developments i...

Increasing Media Richness in Online Dispute Resolution and the Need for Personal Data Protection

This contribution introduces a new approach to online dispute resolution (ODR) and provides a portrayal of the performativity that Ambient Intelligence systems seem to convey to ODR: substantial enrichness and levels of support to the decision-making process with the provision of meaningful context information. We will portray the main issues and concerns addressed to Ambient Intelligence and w...